<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I’ve just checked my bank account and was gutted to see I’ve been charged 5 times for BT Sport app today. I need the payment requests to be reversed immediately and the funds to be available in the morning, as I have direct debits due tomorrow and there are now insufficient funds in the account due to BT. Please make the funds available again immediately or council tax payment will be reversed. This is a nightmare.
The response from BT is it will take 2-3days for debit cards and 30 days for credit cards to be refunded. No mention of any sort of compensation especially for those who are going to be charged bank charges for going over the limit. I will be cancelling my account. I find it all unacceptable
Not reading 12 pages to see if this has already been suggested, but those paying by direct debit should contact their bank & request the payments are refunded under the Direct Debit Guarantee. This should be immediate once authorised.
