BT Sport App charged three times.

[AlanBrighton128]

Mine has been taken 5 times today. (edit - don't post personal details) i hope someone from BT gets in touch, as its crucial.

[DavidM]

Hi @AlanBrighton128 and welcome.

Sorry you're seeing the charges also. Please check your inbox for my message.

Cheers

David

[Dunx55]

I’ve just checked my bank account and was gutted to see I’ve been charged 5 times for BT Sport app today. I need the payment requests to be reversed immediately and the funds to be available in the morning, as I have direct debits due tomorrow and there are now insufficient funds in the account due to BT.  Please make the funds available again immediately or council tax payment will be reversed. This is a nightmare.

[Paulefc]

The response from BT is it will take 2-3days for debit cards and 30 days for credit cards to be refunded. No mention of any sort of compensation especially for those who are going to be charged bank charges for going over the limit. I will be cancelling my account. I find it all unacceptable 

[rbz5416]

Not reading 12 pages to see if this has already been suggested, but those paying by direct debit should contact their bank & request the payments are refunded under the Direct Debit Guarantee. This should be immediate once authorised.

[AlanBrighton128]

You got your money back yet? Has anyone?

[JayJSmith]

Yeah, I’ve been refunded.

[AlanBrighton128]

Nothing in mine, took 5 times.

[MayM]

Hi can you help - I also had the multiple charges. one did come out and I was promised a refund that I haven't had yet.

"I see that the BT Sports is already cancelled for you. Also you will get a refund of 25GBP in next 5 working days."

this was just over 5 working days ago.

many thanks.