BT emailing account information to wrong email address

[breezo]

Hi, 

For over 6 months now BT have been emailing the incorrect email address with my account information. 

Updates on orders, engineers etc are all going to this wrong email address and are not being sent to the account holder email address.

I've been onto live chat 4 times now about this and each time they tell me it is resolved. Each time after emails continue to go to someone else, luckily they have been forwarding these email onto me.

I've checked my account and the correct email address is listed there but still updates are sent to another address.

How can I fix this?

Cheers

Brian

[DavidM]

Hi @breezo and welcome back.

It's been a while but great to see you again. Sorry the billing information is being sent to the wrong email address. I'm sure we can sort this out for you. I've dropped you a private message so send over the details and we'll take it from there.

Cheers

David

[JohnC2 · Accepted solution]

Hi @breezo, thanks for getting in touch and I've checked and everything looks ok now and you should receive all future emails.

If it does happen again please come back to us first and we'll be happy to investigate further. 

Cheers

John

[JustMail]

Hi John

I have the same problem with bills and BT correspondence going to the wrong email address. I have checked my profile and my account email is correct, but everything from BT goes to one of my other email accounts.

Please can you help?

Thank you

Justin

[DavidM]

Hi @JustMail and welcome back.

Sorry you're having problems with the information going to the wrong adress. I'm sure we can sort this out for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David