Hi I'd be grateful for some advice. I returned some BT equipment (wi-fi disc) a good few weeks ago, BT are saying they have not received it. I'm usually meticulous about keeping postage receipts but... I don't know what the actual address or postcode was. I have a small collection of receipts but I can't work out which one is for BT. If anyone knows I'd be very grateful. Thanks. PS I have googled as much info as I can re the receipts and none are obviously BT.
Hi @Rufismum welcome to the community and thanks for posting, it can take a few weeks for the returned equipment to be processed and logged against your account. The returns postcode is XX10 1BT it's a non-geographic postcode as it will be sent to your nearest processing centre.
I hope that helps?
Thanks Neil - I really appreciate your reply. I have a receipt with the post code listed as XX30 1AA, the first line of the address is SWDB, do you think that this could be it?
Thanks for getting back @Rufismum .
I can check this and make sure everything is in order for you. I'll drop you a private message now so you can get in touch.