Hi all,
I have recently attempted to renew my BT Sport package through BT.
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I know it's probably the least of your worries but you cannot renew bt sport without renewing bb too as you get the sport discounted for having the bb
Hi Gary,
Thank you, that is useful context. I thought that might be the case but it feels flawed that a) this wasn't communicated and b) the broadband was renewed but the Sport wasn't (especially since the person I spoke to implied the Broadband renewal was optional).
I look forward to finding a resolution to this having spent another 2 hr 47 minutes on this so far over the past 2 days
Hi @MrH20 My apologies if I am not reading your post correctly. There is no compulsion to request that BT renew any of your products. The same goes for requesting that they not renew them. Once your minimum term contract ends it converts to a rolling contract that requires 31 days notice of cancellation. You have to specifically request BT to cancel your contract. Asking them not to renew it is the same as asking for it to continue on a 31 day rolling contract. This happens automatically in any case.
I completely understand that premise and I am becoming increasingly frustrated.
My point is; I was still under contract with BT for Broadband and Phone for another 6 months, my BT sport deal however expired as of October 1st. I contacted BT with one of two options EITHER a) maintain the current price (without the increase for being out of contract) or b) cancel the BT Sport package and let the broadband run for the remaining 6 months.
BT have then renewed the broadband and extended that by 6 months and NOT renewed the BT Sport at the price as agreed with a written record for 12 months. I have absolutely no objection to staying with BT for 12 months subject to the renewal of sport but otherwise, I will leave after 6 months.
Hi, @MrH20 Many thanks for sending over your details and speaking with me. I'm glad I was able to help.
Thanks
Neil