BT is not able to close my account

[bobrbeet]

Hi,

In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP).

I was told this was fine, I  would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April.

Since then I have received a bill every month. Every month I have had to spend hours on the phone getting the bills cancelled. For some reason the cancellation orders fail.

How do I sort this out?

Thanks

[Keith_Beddoe]

@bobrbeet 

Welcome to this user forum for BT Retail phone and broadband customers.

As you had a fixed IP address, I assume you are a BT Business customer, is that correct?

BT Residential do not offer fixed IP addresses.

[bobrbeet]

yes that's right

[bobrbeet]

Is there a forum for BT business?

[Keith_Beddoe · Accepted solution]

Yes

https://business.forums.bt.com/

Try there instead.

[bobrbeet]

thanks