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Message 1 of 3

Re: Conflict between old BT account and new account when using My BT

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What is the solution? I am also having this issue. I had an old BT account number and have recently returned to BT and been given a new one but when I log into myBT it sometimes logs me in with my new number and sometimes my old seemingly randomly and it won’t let me add discovery + 

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Message 2 of 3

Re: Conflict between old BT account and new account when using My BT

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try billing team they should be able to help with removal of old account

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 3 of 3

Re: Conflict between old BT account and new account when using My BT

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Thank you

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