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Message 1 of 6

BT is not able to close my account

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Hi,

In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP).

I was told this was fine, I  would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April.

Since then I have received a bill every month. Every month I have had to spend hours on the phone getting the bills cancelled. For some reason the cancellation orders fail.

How do I sort this out?

Thanks

 

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Message 2 of 6

Re: BT is not able to close my account

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@bobrbeet 

Welcome to this user forum for BT Retail phone and broadband customers.

As you had a fixed IP address, I assume you are a BT Business customer, is that correct?

BT Residential do not offer fixed IP addresses.

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Message 3 of 6

Re: BT is not able to close my account

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yes that's right

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Message 4 of 6

Re: BT is not able to close my account

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Is there a forum for BT business?

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Message 5 of 6

Re: BT is not able to close my account

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Yes

https://business.forums.bt.com/

Try there instead.

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Message 6 of 6

Re: BT is not able to close my account

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thanks

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