BT is sending me bills and demands for payment after my service has ended

[ex-customer]

Hi, 

I switched from BT to another broadband provider in May 2025 (and received my last bill in June 2025). However, some months later (Nov 2025) I noticed a direct debit still in place on my account so I cancelled it.

In December (2025) I raised the isse with their automated chat. BT has since sent me requests for payment and various threatening letters, including charges/bills for Jan 2026. The letters give a [email protected] contact (which looks unlikely to be monitored), and I have written to them twice explaining that these charges were placed after I left and could they please clear my  accounts. However, no reponse or has been received and the letters keep coming. If anyone can advise, I'd be most grateful. 

Thanks

[Kimberlin · Accepted solution]

• @ex-customer 

Your only option is to call:

03301234150

or 0800443311 but that may be just automated payments.

No one on this site has access to accounts or ex accounts, its a user forum only.