BT keep cancelling order

[Keith_Beddoe]

@Es123 

What is the name of the exchange? Without that, its not going to be possible to look up what is proposed by Openreach?

[Es123]

Sorry! It’s Whitehaven 

[Keith_Beddoe]

@Es123 

These are the fibre cabinets, some postcodes only have ADSL.

https://www.telecom-tariffs.co.uk/codelook.htm?xid=91443&postcodeloc=20019&cabinet=P2

[Keith_Beddoe]

@Es123 

I have also asked one of the moderators to post here, as they may be able to help.

They are very busy, so its likely to take a few working days for them to look at you order.

[Es123]

Thanks for this, really helpful. It says 41% of our postcode is on the cabinet. Does that mean the remainder have fibre or don’t have broadband at all?

[Keith_Beddoe]

@Es123 

It just means that fibre (FTTC) is unavailable. There should be no problem ordering ADSL broadband, as there are no restrictions, unless there is a shortage of cable pairs.

The only people that are going to be able to look at this in detail, are the moderators, as they can look at your orders, and why they failed. I have asked them to respond here.

If its a problem with cable pairs, then you only other option may be 4G mobile broadband, assuming that you have coverage.

[JohnC2]

Hi @Es123, sorry you've had trouble with your orders getting cancelled. 
Have you managed to get an order placed for copper broadband as that should progress ok?

Cheers

John