BT mobile application or website not work properly if we need to see the bills

[tauseef36]

I have installed BT mobile application but when I login and try to see my online bill to pay etc then it's not showing or display any information about bills. But an error pop up always "sorry we something went wrong, we can't provide details" etc 

Then couple of times I called the help line number and BT agents talked to me and I told them about this possible IT technical glitch and everytime I were promised that they have noted it down and their IT department will fix IT and I will be able to see my bills in order to pay in time. But that never fixed. And always I get text message that my payment is due.

So please tell me WHY YOUR CUST9MER SERVUCE couldn't address the issue yet? It's really annoying and disturbing. AND IT COULD END UP AS DISCONNECT BT SERVICE and you can lose your customer too.

[Rach_H]

Hi @tauseef36 

Welcome to the Community!

We know how important it is for you to be able to view your bills, so I'm so sorry to hear about the trouble you're having with your bills.

Do you still see the same issue when you try and log into your account online? 

Rach

[Csharp-4]

I am having this same issue and currently trying to figure out why my bills have suddenly increased by over £25! Keep getting errors logging in. Eventually solved them and now cannot see bills or even ask questions in the Q&Q section. Tried to send a message and just error after error.

I cannot afford to pay the recent amount. It is ridiculous!

[Rach_H]

Hi @Csharp-4 

Thanks for letting us know what's been happening.

We know how important it is for you to know what is happening with your bills, so if this is higher than expected then give our team a call, and they will be able to take a look into why this is.

Rach

[tauseef36]

No use calling also. I CALLED TWICE, both times I have been promised that related people have been informed and they will fix it and I will ne able to see the bills shortly, bit that never happened.  NO ONE TAKING IT SERIOUSLY AND RESPONSE IS UN PROFESSIONAL very sad to say.