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BT moving home debacle
Hello
I have moved home in Feb. Due to the house sale falling through, BT said they had to open a new account. I got locked into another 18 month contract that I didn't want or need. Then I had it setup in my temporary accommodation which I explained I would only be there for a short time. I moved from there in May. I have been unable to get a move request from this address done from their website, from their order team and u have been paying for a service I can't use. I keep getting kicked off their order waiting queue when I phone. Now I received emails and texts to say I am going to get billed for 386 for early termination. I just want to move my service to my new address. BT won't let me do this. How do I get my complaint understood and heard. I am getting nowhere. It's impossible to get through. Impossible to get updates to my complaint. I still don't have Internet at my address. This isn't right on many fronts.
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Re: BT moving home debacle
is your new home on the Openreach network? Some estates built in the last few years are locked to a different network supplier so BT, Sky, TT ect are not available.
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Re: BT moving home debacle
Hi @Rhodienat and welcome to our community.
Thanks for posting about your home move, I'm sorry to hear you've had a few problems. The best way to get this sorted would be to contact our guides online at Contact BT | Call us or chat online | BT Help. Can you give that a go and let me know how you get on.
Cheers
David