Hello
I have moved home in Feb. Due to the house sale falling through, BT said they had to open a new account. I got locked into another 18 month contract that I didn't want or need. Then I had it setup in my temporary accommodation which I explained I would only be there for a short time. I moved from there in May. I have been unable to get a move request from this address done from their website, from their order team and u have been paying for a service I can't use. I keep getting kicked off their order waiting queue when I phone. Now I received emails and texts to say I am going to get billed for 386 for early termination. I just want to move my service to my new address. BT won't let me do this. How do I get my complaint understood and heard. I am getting nowhere. It's impossible to get through. Impossible to get updates to my complaint. I still don't have Internet at my address. This isn't right on many fronts.
is your new home on the Openreach network? Some estates built in the last few years are locked to a different network supplier so BT, Sky, TT ect are not available.
Hi @Rhodienat and welcome to our community.
Thanks for posting about your home move, I'm sorry to hear you've had a few problems. The best way to get this sorted would be to contact our guides online at Contact BT | Call us or chat online | BT Help. Can you give that a go and let me know how you get on.
Cheers
David