Hello
I have moved home in Feb. Due to the house sale falling through, BT said they had to open a new account. I got locked into another 18 month contract that I didn't want or need. Then I had it setup in my temporary accommodation which I explained I would only be there for a short time. I moved from there in May. I have been unable to get a move request from this address done from their website, from their order team and u have been paying for a service I can't use. I keep getting kicked off their order waiting queue when I phone. Now I received emails and texts to say I am going to get billed for 386 for early termination. I just want to move my service to my new address. BT won't let me do this. How do I get my complaint understood and heard. I am getting nowhere. It's impossible to get through. Impossible to get updates to my complaint. I still don't have Internet at my address. This isn't right on many fronts.
