I am now having this issue, reward card on its way over a month ago and never arrived, no one at BT is any help and the website is useless! How can I get this sorted? I feel I was miss sold something.
Hi @sarahox2022,
Thank you post posting I'm sorry you haven't received your reward card. If you send me your details, I'll be able to chase this with the Promotions Team.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy