BT reward card

[andzik]

Hi,

I have ordered my broadband package through BT on 21/4 my service started on 9/5/23. on 24/4 I received an email notifying me that my 110GBP reward card was ready to claim, nothing was showing in my account.Then, again I got a reminder about the digital reward card on 1/5-still nothing showing in my account. the only massage coming up after I log in is' there is nothing to claim' where there clearly should be. Could you please chase it up fo rme? many thanks

[DavidM]

Hi @andzik and welcome to our community.

I'm sorry you're having problems claiming your reward. I can help. I'll need a few details so please check your inbox for my message and drop me a reply.

Cheers

David