on ‎22-01-2023 8h48
Hi, I claimed my rewards card on 24/12/22 and I still haven't received it. How do go about chasing this up?
Thank you
on ‎22-01-2023 9h53
Hi, @ValAlpha welcome to the community and thanks for posting, what date was your broadband connected?
Thanks
Neil
on ‎22-01-2023 9h55
Hi, thank you for the welcome and the quick reply!
The connection date was 09/01/23.
on ‎22-01-2023 10h00
Hi @ValAlpha the reward card order won't be processed until after your 14-day cooling-off period has finished. I would expect it to be emailed to you later this week.
Thanks Neil
