BT rewards card

[ValAlpha]

Hi, I claimed my rewards card on 24/12/22 and I still haven't received it. How do go about chasing this up? 

Thank you

[NeilO]

Hi, @ValAlpha welcome to the community and thanks for posting, what date was your broadband connected? 

Thanks

Neil

[ValAlpha]

Hi, thank you for the welcome and the quick reply! 

The connection date was 09/01/23.

[NeilO]

Hi @ValAlpha the reward card order won't be processed until after your 14-day cooling-off period has finished. I would expect it to be emailed to you later this week.

Thanks 
Neil