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Message 1 of 13

BT still billing me despite services ending on 17th Oct

SKY took over my BB on Oct 17th and insist that it BT would have seen this. BT are saying they were never notified. I called BT and told them SKY are now my provider and they can see it was taken over on 17th Oct.

SKY insist that BT would be able to see the request for the service takeover, but BT say SKY is at fault, I'm going round in circles. SKY advised not to pay BT as they are not providing any services.

I am still getting billed by BT with charges added for non payment.

How do I get BT to stop billing me - I am concerned this may show up on my credit file as I do not intend to pay.

I am out of contract since Jan 23.

Thanks

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Message 2 of 13

Re: BT still billing me despite services ending on 17th Oct

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

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Message 3 of 13

Re: BT still billing me despite services ending on 17th Oct

Thank you

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Message 4 of 13

Re: BT still billing me despite services ending on 17th Oct

@such01 

Please do not post on other threads, as it will cause duplication. Just wait for a moderator tomorrow morning.

Thanks

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Message 5 of 13

Re: BT still billing me despite services ending on 17th Oct

tx
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Message 6 of 13

Re: BT still billing me despite services ending on 17th Oct

Hi @such01, welcome to the forum and thanks for posting. Sorry you've continued to be charged after you've left us. 

I've sent you a Private Message so you can get in touch with the Mod team for help resolving this. 

Cheers

John

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Message 7 of 13

Re: BT still billing me despite services ending on 17th Oct


@such01wrote:

SKY took over my BB on Oct 17th and insist that it BT would have seen this. BT are saying they were never notified. I called BT and told them SKY are now my provider and they can see it was taken over on 17th Oct.


Did you get a letter and/or email from BT to say sorry you're leaving?

Another cause of this is did you have FTTC from BT and took FTTP from Sky?

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Message 8 of 13

Re: BT still billing me despite services ending on 17th Oct

@-Richie- it shouldn't be caused by moving from FTTC with BT to FTTP with Sky as they're both on Openreach networks. We did this same move and it went perfectly 

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Message 9 of 13

Re: BT still billing me despite services ending on 17th Oct

I cannot recall any letter re leaving. I did call BT to let them know I was moving to sky when I completed the switch from sky, approx 14 days before it went live on 17th oct

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Message 10 of 13

Re: BT still billing me despite services ending on 17th Oct

Also still have FTTC with SKY - there is no FTTP here atm.
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