BT virtual rewards card

[Jennybee5050]

Hi, my full fibre bband has been live for 14 days now but I have not received any info by text or email about claiming my £50 BT Rewards card.
Thanks in advance for you help x 

[Keith_Beddoe]

See https://www.bt.com/manage/bt-reward-card/

[Jennybee5050]

When I click and log in it says I have no rewards to claim but the offer was on my booking

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

I will ask one of them to post.

[JohnC2]

Hi @Jennybee5050, welcome to the forum and sorry you've not received your reward.

Have you placed your order via a link from a third party website like MSE, broadband choices. etc?

Cheers

John

[Jennybee5050]

Hi, no it was online through bt.com

[JohnC2]

Hi @Jennybee5050, The rewards card offers on bt.com stopped some months back. Was there a delay with your activation and do you remember when you originally placed your order?

Cheers

John

[Jennybee5050]

The Oder was placed on 19th Sept and activated on 6th October 

[Jennybee5050]

It was a switch from Sky if that makes any difference

[JohnC2]

Hi @Jennybee5050, thanks for that information. I've sent you a Private Message so you can get in touch with the Mod team and we'll raise this with the rewards team for you.

Cheers

John