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Message 1 of 5

BT wants me to return a mini hub I never received.

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Greetings all, and apologies if this is the wrong board,

I had a fault on my FTTC internet a few weeks ago and while the fault was still present I was informed I would receive a mini hub to provide service for me. The following morning (less than 24 hours in) the fault cleared.

I never received the hub.

I now receive emails from BT (which I can't reply to) asking me to return the hub, and I can find no method of raising the issue of being unable to return something I never received. So here I am.

What to do, apart from ignoring the requests?

 

Regards,

 

JohnH

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4 REPLIES 4
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Message 2 of 5

Re: BT wants me to return a mini hub I never received.

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Hi @johnh510, welcome to the forum and sorry that you're being chased to return this.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

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Message 3 of 5

Re: BT wants me to return a mini hub I never received.

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Hi @johnh510 Many thanks for speaking with me today, I'm happy I was able to help

Thanks

Neil

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Message 4 of 5

Re: BT wants me to return a mini hub I never received.

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Thank you for sorting it out for me.

 

JohnH

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Message 5 of 5

Re: BT wants me to return a mini hub I never received.

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@johnh510 No problem at all.

Neil

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