Been asked call connections but unable to.

[Laura-Stan2019]

I had issues with my bank unknown to me as I've not had access to my emails I did what bt asked paid off my bill and a deposit and I'm supposed to be back live today I got a text asking call connections team but I'm unable to make outgoing calls due to health issues my support worker who does all that is not back until sat and I need my wifi back on asap to have my doorbell on and my epilepsy alarms on. Csn someone please help as I need my wifi back on asap as without it my seizures cant be detected I don't feel able to call myself.

[imjolly]

try using billing 'message us' and see if they can help you  https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Laura-Stan2019]

I've tried that and I get a message saying to call bt.

[Christopher_G]

Hi @Laura-Stan2019 

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?

Thanks

Chris

[Laura-Stan2019 · Accepted solution]

I've replied thanks

[Laura-Stan2019]

Thankyou christopher for all your help it's all sorted now and my broadband should be up and running by Monday. Really appreciate all your help x

[Leanne_T]

Thanks very much for coming back and letting us know @Laura-Stan2019 

I will be sure to let Chris know as well for you 🙂

Please come back if you need any further support.

Leanne.