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I had issues with my bank unknown to me as I've not had access to my emails I did what bt asked paid off my bill and a deposit and I'm supposed to be back live today I got a text asking call connections team but I'm unable to make outgoing calls due to health issues my support worker who does all that is not back until sat and I need my wifi back on asap to have my doorbell on and my epilepsy alarms on. Csn someone please help as I need my wifi back on asap as without it my seizures cant be detected I don't feel able to call myself.
Solved! Go to Solution.

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Re: Been asked call connections but unable to.
try using billing 'message us' and see if they can help you https://www.bt.com/help/contact-bt/account-and-billing/broadband
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Re: Been asked call connections but unable to.
I've tried that and I get a message saying to call bt.

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Re: Been asked call connections but unable to.
Welcome to the community.
I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?
Thanks
Chris
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Re: Been asked call connections but unable to.
Thankyou christopher for all your help it's all sorted now and my broadband should be up and running by Monday. Really appreciate all your help x

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Re: Been asked call connections but unable to.
Thanks very much for coming back and letting us know @Laura-Stan2019
I will be sure to let Chris know as well for you 🙂
Please come back if you need any further support.
Leanne.