My father passed away Feb 22 , since then we have tried without success to change this bill to my mum with some amendments.
We could not get into the online account for many months as did not know his passwords, my mum is registerd blind has poor hearing and is disabled so life is doffocilt enough for her.
She does not use the tv but needs the phone line and wifi for her careline and the mobile attached to this account.
This has meant we have been paying a large bill for two years she cannot afford and we are never able to get through to anyone that can help and if we fill in the bereavment form she is terrified they will cut her services off which means her careline would not work which she needs due to her multiple medical needs. This is the worst company we have had to deal with since dad died and the only one who does not have a dept for bereavment you can speak to a human as not everyone has the same needs when informing them of a bereavment, I cannot find the complaints procedure where do we go - keep paying £90 a month until my mum dies !!! outrageous company with very poor service - any suggestions on what I can do would be appreciated as not sure how much longer my mum can nkeep paying the bill
