Bill, £2.51 charge for Voice on mobile section of current bill

[rasta]

Bill, £2.51 charge for Voice on mobile section of current bill,

any ideas why?

we have mobiles only, we have a landline but no phone plugged in for a couple of years 

[imjolly · Accepted solution]

Possible causes of a charge on mobile bill - making a call(s) toanumber that is not included in free calls or sending mms text which are also not free and easily done or simply an error on BT part

[rasta]

I have been getting scam calls in oriental languages going to my voicemail, listening to them then deleting them and blocking. Could it be this? if so how do I stop it?  

[Ali_A]

Hi @rasta 

Receiving incoming calls are not chargeable, unless you're abroad at the time. 

What does it show on the itemisation part of the bill next to the £2.51 charge? 
You can view your bill and breakdown online. 

Ali 

[rasta]

[imjolly]

According to your bill you made a call to a number which was not part of your free calls package which resulted in cost of £2.51

[rasta]

If that was the case it would show the number I called?

Think I have just realised what I did, called a friend in Portugal 🇵🇹 😳 

[imjolly]

Looks like you have found the cause of the charge on your bill

[Ali_A]

Thanks for getting back to us with the details @rasta 

Glad you managed to get to the bottom of the call charges! 

Ali