I have received my bill for the month of July and it says my fibre 2 broadband is discounted up till 31st Jan 2025 at half price £36.43 down to £18.21. this bill I have received has my fibre 2 cost at £31.73 that is wrong it should be £18.21 for the fibre 2 up till 31st Jan 2025 as that's what it says on my bill "Discounted till 31st January 2025". Then to add even more confusion my estimated bill for the next month then has my fibre 2 charges at £18.21, I am majorly confused with this know beyond belief please can someone explain to me what is going on.
try phoning CS 03301234150 and they should be able to help/clarify for you
If the contract ends in Jan 2025 I suspect it's correct & it's higher with the charges in advance as your 6 months half price will be ending it was never half price for thr 2 years
@Mathbro1984wrote:
Yes I was expecting it to only last 6 months but the bill says discounted till 31st Jan 2025 so to me BT has to follow that irrespective if it's a mistake in the wording on the bill.
No they don't, it goes from the original agreement as that is when the contract was entered into, if the original order states 6 months, that is your contractually agreed terms which you accepted as the order was placed.
@Mathbro1984wrote:
What I agreed into at the start of the contract is irrelevant.
Ok so if the bill said you pay double what you agreed to, you'd be happy to pay that?
The loophole you think you've found, you've really not.
Clearly you've already made up your own mind, so I'll not reply any further as there are genuine forum members who need support, good day.