Bills - can't see current or previous billing history

[Julie_C]

Hi, I can't see my current or previous billing history. When I click on the link all I see are products available to me but no bill details. Please can someone help ? Thanks.

[NeilO]

Hi, @Julie_C welcome to the community and thanks for posting, if you log in using this MyBT link and click on 'Your bills and usage' do your bills show?

Thanks

Neil

[Julie_C]

Hi Neil, I do see 'Your bills and usage' but when I click on any of those links I only see 'Your Products' and icons for Broadband, Landline etc. with 'Add now' in all of those icons

[NeilO]

@Julie_C If you click 'Your details' then 'Account' does it show the correct account number and that you're the account holder?

Thanks

Neil

[Julie_C]

All I see is 'Your role on this account' and 'Service User' I don't see any of my account details for some reason

[DavidM]

Thanks for the reply @Julie_C .

Have you claimed account holder status ?

Cheers

David

[Julie_C]

Hi David, I've forgotten my account number so now have to wait until I receive a letter to remind me of it before I can claim to be the account holder by the looks of it. I could previously see my bill and details but left working for Openreach end of July. Since I've left I cannot see any of my details even though I've had the landline for over 20 years. 

[DavidM]

Thanks for the reply @Julie_C 

Lets see how you get on once you get on when you receive the account number. If you're still having problems after that let me know.

Cheers

David