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timmio
Beginner

on ‎31-07-2023 23h05

310 Views
Message 1 of 2

Bought the 900 package no Xbox game pass showing in account

I got an email from BT saying now the 900 package is activated I can claim a year of free xbox game pass. It says go to my account and to "Content Partner section" 

 

I've logged in and there is no content partner section, also I cant see the package on my account. This was an upgrade so the account was pre-existing. When I look at my products it shows an account number that is not associated with my account and I cant change it. When I go to billing I can see the right account in the drop down box.

 

I dont know if these 2 things are related but I suspect so. I cant see a way of removing the inactive account from my account. 

Can anyone help?

 

Thanks

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NeilO
Moderator
Moderator

on ‎01-08-2023 9h10

284 Views
Message 2 of 2

Re: Bought the 900 package no Xbox game pass showing in account

Hi @timmio Many thanks for posting, I'm sorry about the problems you've encountered when trying to claim your Xbox Game Pass. There is an issue with your MyBT account, I'll send you a private message so you can contact the moderation team with your details and we'll be happy to help.

Thanks

Neil

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