It’s probably your ‘jaded’ view of BT that makes you believe there is a real chance of a screw up , but how woukd this happen ? , if the OP calls and in effect signs up as a brand new customer, how do ‘BT’ somehow find out they already have an account somewhere else , if the OP doesn’t mention their existing line at another address , BT can’t possibly know that , even if they called ( instead of ordering online ) and the CLI was their existing line and that CLI brings up the existing account data , when the option ‘ is this the account you want to discuss’ you reply No, or call from a line with no CLI or a line not associated with BT , or better than that , on-line ……obviously some posters have had poor or terrible service, hence their invariably negative comments, but it seems odd to me that , presumably they are ‘ex’ customers because of this substandard service, but continue to post here …..most customers have good service, that’s always been my experience, a poor experience is the exception not the rule , it’s the recipient’s of poor service that are motivated to post their tales of woe , not the satisfied customer, but they are not the majority
