Broadband cost

[iniltous]

The Halo 3 price promise is often misinterpreted, many compare the price of a package without Halo to their more expensive package that includes Halo and conclude that the price promise of not paying  more than a new customer is not being upheld, but the comparison needs to be a new customer with Halo , not a new customer on the same speed profile without the Halo add on .

Although it’s clearly not an easy move to make , Halo can be dropped once outside any minimum term …so if anyone with Halo thinks the benefits don’t outweigh the cost , get it removed when the opportunity arises, that apparently doable even if it takes a lot of effort , effort that ideally shouldn’t be necessary, 

[Crimliar]

As a new customer (unless this has recently changed), you are not able to take out an initial contract with Halo (though Halo+ is available).  You can add Halo once you are a couple of months into an agreement, although it restarts the 24-month contract period.  You cannot make a true "new customer" comparison with a product that is not available to new customers!  On top of this, most (not all, please don't be pedantic here) of the basic Halo package consists of agreements to provide the level of service that BT are already obligated by contract to provide!

I really am in the camp that I would not be surprised if BT were to, at some point, face a mis-selling suit over the basic Halo package - or even their entire quoted pricing structure.

*I'm not angry over the package I've recently renewed, it's not a bad deal at all.  I am somewhat angry over the price my inlaws who have never "shopped around" pay, as it's 2 1/2 times my costs for a substantially slower service with add-ons they don't need/use.