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kpovey47
Contributor
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Message 1 of 6

Broadband end of contract

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Hi,

My contract is finishing the 4th of June, I understand the homehub has to go back to BT, will BT be sending me a package when this happens so I am able to return the homehub back to BT?  Or do i have to request somewhere for this to happen?

Thx

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VeteranISPUser
Recognised Expert
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Message 2 of 6

Re: Broadband end of contract

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Hi @kpovey47   Do you mean end of service, as the end of the minimum term contract doesn’t mean the end of the service.

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kpovey47
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Message 3 of 6

Re: Broadband end of contract

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Hi, I mean end of contract, switching to another provider for all my services(fibre+phone), everything BT related ends on the 4th of June.
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kpovey47
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Message 4 of 6

Re: Broadband end of contract

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I'm guessing no one here knows the answer 😞
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VeteranISPUser
Recognised Expert
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Message 5 of 6

Re: Broadband end of contract

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Hi @kpovey47   The answer depends on how long have you had the Home Hub and which model? If they want it back they will send you the return packaging.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

kpovey47
Contributor
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Message 6 of 6

Re: Broadband end of contract

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thx
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