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Bernie56
Beginner

on ‎13-04-2022 14h12

866 Views
Message 1 of 5

Broadband essentials

Hi..I have been told I don't qualify for Broadband Essentials today.I am in receipt of legacy benefits..

Can anyone advise please??

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎13-04-2022 14h17

856 Views
Message 2 of 5

Re: Broadband essentials

try here

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...



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Bernie56
Beginner

on ‎13-04-2022 14h44

839 Views
Message 4 of 5

Re: Broadband essentials

Have spoken to DWP and they have no idea why I was refused..I am the account holder and in receipt of Income related ESA..

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RobbieMac
Moderator-Retired

on ‎13-04-2022 15h20

822 Views
Message 5 of 5

Re: Broadband essentials

Hi @Bernie56

Welcome to the BT Community and thank you for your post.

I am sorry that you're being told you aren't eligible for BT Home Essentials.  I understand that you're in receipt of ESA.  What happens when you try and run through your order here? -> BT Home Essentials online order process

If you're having problems with the above, we can check this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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