Broadband updated plan

[Zizolina]

Hi, i updated my broadband plan this month and BT charged me one off charge 9.99 and they sent me a disc which i dont needed it as im using my old one. This charged is for activation, instalation and delivery but i not needed it.Can I refund that amount or if I need to replace my disc with new one? Thanks

[gg30340 · Accepted solution]

If you did not ask for and do not need the disc call BT 0800.800.150 and report this to them. Ask for the £9.99to be refunded and a returns bag so that you can send it back.

[PaddyB]

Hi @Zizolina,

Thank you for posting. Please give the number post by @gg30340 a call. Once you've done that, please post back and let me know how you get on?

Thanks,

Paddy

[Zizolina]

Thank you 

I tried to call them but staying on line for hr..Will try again

[Zizolina]

Still waiting to contact them.. always line is busy..

[PaddyB]

Hi @Zizolina,

Thank you for posting back. I'm sorry if you weren't able to get through on the phone. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy