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Bt order mess up

So on the 5th April, BT announced that i could get full fibre in my area so I decided to order the upgrade.Since that date my normal Bt broadband had to get downtime with dropouts, and every couple of days unable to connect at all.Fed up with this i then decided to cancel the upgrade as they could not provide with me with a decent normal service, the full fibre would not be worth the upgrade so I cancelled the order on the 13th April.

With the upgrade i ordered the Digital voice as well which i thought i had to, as i have already have it at my property.So cancelling the upgrade i thought they would also cancel the Digital voice part of the contract.When i now look at my orders which i cancelled on the 13th , they still say open and has me down as ordering a new digital voice contract even though i cancelled it on the phone.Bt said it would take around 3 days to clear but 9 days later it still has not cleared and I do not want BT tying me into a new Digital voice contract.

Anyone have any advice as to how to get the correct reponse from Bt as the communication I have had with a couple of departments on the phone sounds like they have not even listened to me when on the phone.

 

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Re: Bt order mess up

Hi @PC2024,

Thank you for posting. When you cancelled your order, the Digital Voice part of the order should have been cancelled as well. If you send me your details, I'll be able to take a look at that order.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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