So on the 5th April, BT announced that i could get full fibre in my area so I decided to order the upgrade.Since that date my normal Bt broadband had to get downtime with dropouts, and every couple of days unable to connect at all.Fed up with this i then decided to cancel the upgrade as they could not provide with me with a decent normal service, the full fibre would not be worth the upgrade so I cancelled the order on the 13th April.
With the upgrade i ordered the Digital voice as well which i thought i had to, as i have already have it at my property.So cancelling the upgrade i thought they would also cancel the Digital voice part of the contract.When i now look at my orders which i cancelled on the 13th , they still say open and has me down as ordering a new digital voice contract even though i cancelled it on the phone.Bt said it would take around 3 days to clear but 9 days later it still has not cleared and I do not want BT tying me into a new Digital voice contract.
Anyone have any advice as to how to get the correct reponse from Bt as the communication I have had with a couple of departments on the phone sounds like they have not even listened to me when on the phone.
