Bt reward

[samanthahole199]

Hello, 

I was wondering if someone can help me with my reward card issue, My broadband was installed and reward claimed Successfully back in November, But i still have no reward card, I have tried every possible solution without any success 

[Linzi_H · Accepted solution]

Hi @samanthahole199 

Welcome to the Community!

I have sent over a Private Message requesting a few details so I can help with your reward card.

Linzi 

[pshaw74]

Hi @Linzi_H 

Can you help me i haven’t received my card ?

[Katie_B]

Hi @pshaw74. 

Welcome to the community. 

When did you submit your claim?

Speak soon, 

Katie 🙂

[pshaw74]

Hi @Katie_B 

Claimed on 24/11/2025

Thanks, Peter

[Linzi_H]

Hi @pshaw74 

I've sent over a Private Message to grab a few more details. 

Linzi 

[alantate25]

Hi @Linzi_H  I claimed the reward card on the 26th November, Can you help me with my reward card please?

[Linzi_H]

Hi @alantate25 

Of course! I'll send over a Private Message to grab some other details. 

Linzi 

[stuartmaclaren8]

Hi @Linzi_H 

Same issue not received mine 

Claimed 26/11  

I need help too 

Thanks 

Stuart

[Linzi_H]

Hi @stuartmaclaren8 

I've sent you a Private Message to help further.

Linzi