Can't cancel monthly pass

[Ryan89]

Iv tried to cancel my monthly pass and it keeps saying something has gone wrong. Been doing this for a couple weeks now. And still unable to cancel it. 

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150