Can't claim my £50 reward card

[liamdoran89]

I've had the email telling me to claim my £50 reward card but it just brings me to my BT account, it's unnecessary stress, I thought it would be simple, please help.

[PaddyB]

Hi @liamdoran89,

Thank you for posting. I'm sorry you haven't been able to claim your rewards. Send me your details and I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Encore12]

This also keeps happening with me i am just going round in circles, did it get sorted for you !!! 

[Peter_W]

Hi @Encore12, welcome to the BT Community!

If you try logging in to My BT, either online or through the app, do you see the option to redeem this?

Also when was it you that your services activated?
Peter

[Encore12]

Hi Peter thankyou for your quick response, i ordered the BB on the 8th and had an email within a couple days later telling me to claim clicking the link below, which i did took me to my BT account nothing there regarding reward, so i assumed i’ll wait until it was installed today , had two more txts saying claim reward before today’s install and still nothing, had another email today saying dont forget to claim, pressed the link and still nothing.. just takes me to the main account and nothing, done this via the app…. Apart from the usual categories, billing etc nothing Hope that all makes sense …Chris 

[Peter_W]

Thanks for giving that a try @Encore12.

Can you please try heading over to this login page and let me know if it gives you the option to redeem?

If this still doesn't work, please reach out to our customer care team, and they'll be able to check things over at our end and make sure we get this sorted out. 

Thanks, 

Peter

[Encore12]

Hi there peter, that also took me to a page that i honestly did not see any reward claim anywhere, apart from sign up for BT sports, EE broadband and Sim cards …. Maybe im missing something ill call up no worries …

[Michael_D]

Thanks @Encore12.

If you aren't seeing the option online, the team can definitely chase it over the phone.

Please keep us posted with how you get on.

Michael

[Encore12]

Thankyou for your response, i have phoned and sorted the issue out…. Thankyou again 

[Michael_D]

Brilliant, I'm glad to hear it @Encore12 

Take care and have a great day.

Michael