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Message 1 of 5

Can't claim reward card

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When I click on email link to claim reward card it logs me in. I select the account number and a blank page with just a header and footer comes up.

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4 REPLIES 4
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Message 2 of 5

Re: Can't claim reward card

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Hi @JLM1

Welcome to the community and thank you for posting!

I am sorry for the problems you're having claiming for your reward card.  Strange issue!  Have you tried a different browser to see if you have any joy that way?  Post back and let me know how you get on.  If you're still having the same problem we'll give you a hand from here.

Thanks,

Robbie

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Message 3 of 5

Re: Can't claim reward card

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Hi robbie

thanks for getting back to me. Yes I've tried a different browser but have the same outcome

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Message 4 of 5

Re: Can't claim reward card

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Hi @JLM1 I'm sorry that didn't work, I've sent you a private message so you can get in touch with the moderation team and we'll get that looked into.

Thanks

Neil

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Message 5 of 5

Re: Can't claim reward card

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Thanks for sending over the details @JLM1 .

I've processed that claim for you and it will be with you soon.

Cheers

David

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