Can't get in to My BT

[Swimmum]

For the last two days I haven't been able to get into the My BT login on my PC.  After completing the log in details I just get a blank page with the following message:    

This page isn’t working

my.bt.com didn’t send any data.

ERR_EMPTY_RESPONSE

I've tried using Google Chrome and Microsoft Edge and the same thing happens in both.  I really want to get into my account as I'm shopping around for a better deal at the moment.  Does anyone have any ideas?  I'm not all technical so the simpler the explanation the better!  Many thanks.     

[Keith_Beddoe]

@Swimmum 

Welcome to this user forum for BT Retail phone and broadband customers.

Try.

https://home.bt.com/login/loginform?TARGET=$SM$https://my.bt.com/s/apps/appsmybt/#/home

[reed1971]

That link doesn't work either, it's saying my password is wrong, i've tried to change my password saying i've forgot it but it won't let me

[NeilO]

@reed1971 welcome to the community and thanks for posting, I'm sorry to see you're having problems getting into MyBT.

What message are you getting when trying to change the password?

Thanks

Neil

[Swimmum]

Hi
Thanks for this.
I've tried the link but still no joy - I'm just getting the same message back.

[NeilO]

@Swimmum can you try clearing your cookies and cache in your browser?

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Let me know if that helps.

Thanks

Neil

[Swimmum]

Hi Neil

Thanks for the step by step instructions.

I followed that process but am getting the same message.  

Any other ideas?

Many thanks. 

[NeilO]

@Swimmum Thanks for trying that, are you able to log in using any other devices like your phone?

Thanks

Neil

[Swimmum]

Hi Neil

Yes  - it seems I can get in on my phone using Google.

Thanks.

[Carlusha]

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@Swimmumwrote:

Hi Neil

Yes  - it seems I can get in on my phone using Google.

Thanks.

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You shouldn't need to go that route. There is a MyBT app available for phones and tablets.