Can't get in to My BT

[Swimmum]

Thanks Carlusha but I have vision limitations and therefore need to use a large screen, so I'm not a big user of phone apps. 

[NeilO]

Hi @Swimmum that would indicate that it's not an issue with your MyBT account. Are you using a VPN on your PC?

Thanks

Neil

[Swimmum]

Hi Neil

Not sure what a VPN is?  Is this something that's easy to check?

Thanks.

[NeilO]

@Swimmum VPN stands for Virtual Private Network and these provide an encrypted connection to the internet. They often come installed on work computers or may be included with anti-virus software. 

Neil

[Carlusha]

---

@Swimmumwrote:

Thanks Carlusha but I have vision limitations and therefore need to use a large screen, so I'm not a big user of phone apps. 

---

I too have vision limitations coupled with deafness ..... Oh joy!

Have you considered perhaps the use of an iPad Pro? A decent second user version would help, it certainly does for me! They're available with screen sizes from 10.5" through to 12.9". Click on the photo below and that is the ACTUAL SIZE on my iPad Pro!!!

[Swimmum]

Thank you Carlusha - that’s really clear!  I’ll certainly have a look at iPads - hadn’t really thought above it it before. 

[Swimmum]

Hi Neil

Yes - I definitely have anti-virus software on my PC (McAfee).  This has been loaded on the computer for a while and doesn’t seem to have caused me a problem before now. 
Maybe there’s been an update which has changed things? 

[NeilO]

@Swimmum some of McAfee's packages do include the option of a VPN.

It may be worth checking the McAfee settings to see if you can turn off the VPN as that could be the reason you're experiencing issues accessing MyBT. 

Neil

[Swimmum]

I've turned off the VPN and tried again but still the same message.

This inability to access my account has only happened  over the last few days - before that I had no problems.

It's really frustrating - I've been on a number of different websites over the last couple of days (including accessing accounts) and haven't had this problem anywhere else. 

It looks like I'm just going to have to switch suppliers!  

[Swimmum]

Sorry -  meant to say - thanks very much for your patient suggestions.