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1,099 Views
Message 11 of 20

Re: Can't get in to My BT

Thanks Carlusha but I have vision limitations and therefore need to use a large screen, so I'm not a big user of phone apps. 

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Message 12 of 20

Re: Can't get in to My BT

Hi @Swimmum that would indicate that it's not an issue with your MyBT account. Are you using a VPN on your PC?

Thanks

Neil

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Message 13 of 20

Re: Can't get in to My BT

Hi Neil

Not sure what a VPN is?  Is this something that's easy to check?

Thanks.

 

 

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Message 14 of 20

Re: Can't get in to My BT

@Swimmum VPN stands for Virtual Private Network and these provide an encrypted connection to the internet. They often come installed on work computers or may be included with anti-virus software. 

Neil

 

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Message 15 of 20

Re: Can't get in to My BT


@Swimmumwrote:

Thanks Carlusha but I have vision limitations and therefore need to use a large screen, so I'm not a big user of phone apps. 


I too have vision limitations coupled with deafness ..... Oh joy!

Have you considered perhaps the use of an iPad Pro? A decent second user version would help, it certainly does for me! They're available with screen sizes from 10.5" through to 12.9". Click on the photo below and that is the ACTUAL SIZE on my iPad Pro!!!


BT Stuff.jpg

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1,068 Views
Message 16 of 20

Re: Can't get in to My BT

Thank you Carlusha - that’s really clear!  I’ll certainly have a look at iPads - hadn’t really thought above it it before. 

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Message 17 of 20

Re: Can't get in to My BT

Hi Neil

Yes - I definitely have anti-virus software on my PC (McAfee).  This has been loaded on the computer for a while and doesn’t seem to have caused me a problem before now. 
Maybe there’s been an update which has changed things? 

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Message 18 of 20

Re: Can't get in to My BT

@Swimmum some of McAfee's packages do include the option of a VPN.

It may be worth checking the McAfee settings to see if you can turn off the VPN as that could be the reason you're experiencing issues accessing MyBT. 

Neil

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1,041 Views
Message 19 of 20

Re: Can't get in to My BT

I've turned off the VPN and tried again but still the same message.

This inability to access my account has only happened  over the last few days - before that I had no problems.

It's really frustrating - I've been on a number of different websites over the last couple of days (including accessing accounts) and haven't had this problem anywhere else. 

It looks like I'm just going to have to switch suppliers!  

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Message 20 of 20

Re: Can't get in to My BT

Sorry -  meant to say - thanks very much for your patient suggestions. 

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