Can't see account information

[Jamie7391]

Hi guys,

Having an issue trying to redeem my £110 gift card. When i go to my account it says that no account details can be found however when i view "account details" it says i have access to 2 accounts? One is the new one however the 2nd account i don't recognise. Whats the best way for this to be fixed. Had my first payment taken today so no issues with that.

[DavidM]

Hi @Jamie7391 and welcome to our community.

Sorry you're having trouble claiming your reward. I can help. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[RobbieMac · Accepted solution]

Hi @Jamie7391

Thank you for taking the time to chat with me again this afternoon.

I am really pleased I could help sort out the account issue with your BTID and help you claim for your reward card.

I'll close things off from here today but if you need a hand in future you know where we are 😁

All the best,

Robbie