Can't see my orders

[allanraymond]

I renewed my broadband and landline which took effect  couple of day ago and yesterday I had to add caller display.

I now find I can't see any of my orders orders on My BT either yesterday or now today. I receive this error message as shown.

Any thoughts on the problem before I contact BT technical?

[Leanne_T]

Hi there @allanraymond 

Thanks for coming back to the community. 

Has the Caller Display you added been set up on your account and working? Can you access all other details in your My BT account? 

Thanks 🙂

Leanne.

[allanraymond]

@Leanne_T 

Caller ID is working and I can access bills etc but just noticed when I go to Accounts Detail it says account is now closed.

[Leanne_T]

Thanks for coming back to me with the extra details @allanraymond 

In this case, please give us a call and our technical support guides will help get this looked into for you. 

Let me know how you get on 🙂

Leanne.

[allanraymond]

@Leanne_T 

Went onto Chat and the helpful technical guide said my BT ID (using my main email address) was not linked with my account and was causing the issue.

The guide set up a new account with the same BT ID email address and this resolved my problem I have finished up with two accounts the new one gives me access to my account details and past orders. 

The guide was going to go further and arrange for just one account with a new email address against my BT ID.  For the time being I decided not to go down this route as I can work my way through the two accounts.

[Michael_D]

Thanks for the update @allanraymond.

I'm glad to hear that they've been able to get something sorted that gives you the access to it all.

If you did want to merge it into one down the line, just speak to the team again and they can get it arranged.

Take care and have a great weekend.

Michael