Can't unlink expired Xbox Game Pass via BT Account

[Furiyen]

My Xbox Game pass has expired and I cannot renew a subscription via the Microsoft website, as my Game Pass was an add-on bundled with my BT Full Fibre package. Clicking the link in the Microsoft portal takes me to the EE/BT splash page for customers to log in, and then there are no options to manage the add on in the BT Portal.

Please help!

[imjolly · Accepted solution]

try contacting billing team using message now and see if they can help otherwise call CE 03301234150

https://www.bt.com/help/contact-bt/account-and-billing/broadband