Can't view my online bill

[Mykimbo1290]

Hi I can't view my bill on line can anyone please help?

[JohnC2]

Hi @Mykimbo1290, welcome to the forum and sorry you can't view your bill online.

Have you recently set up your BTID?
If this is a BTID you've set up previously do you remember when were you last able to view your bill online?

Cheers
John

[Mykimbo1290]

Hi it’s been over a year and I had my BTID for some time 

Michael

[Carlusha]

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@Mykimbo1290wrote:

Hi I can't view my bill on line can anyone please help?

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Have you actually set-up a MyBT?  Your BT id plus the password you were given (though this can be changed later)

[Mykimbo1290]

Hi yes in MyBT looking. At my account and all I see is a set of colour balls jumping up and down. 

[JohnC2]

Hi @Mykimbo1290, thanks for that information.

As you can log in ok, but then can't view your bill is your username your email address? The username must be an email address now to access the bills. It was not a requirement originally but has been a requirement for the last few years.

Cheers

John

[Mykimbo1290]

Hi thanks for that I will check as soon as I get back from work 

[JohnC2]

Hi @Mykimbo1290, if your username is not your email address then Change MyBT Username will show you how to update this.

Post back and let us and if you need further help.

Cheers

John