cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mykimbo1290
Beginner
193 Views
Message 1 of 8

Can't view my online bill

Hi I can't view my bill on line can anyone please help?

0 Ratings
Reply
7 REPLIES 7
JohnC2
Moderator
Moderator
180 Views
Message 2 of 8

Re: Can't view my online bill

Hi @Mykimbo1290, welcome to the forum and sorry you can't view your bill online.

Have you recently set up your BTID?
If this is a BTID you've set up previously do you remember when were you last able to view your bill online?

Cheers
John

0 Ratings
Reply
Mykimbo1290
Beginner
170 Views
Message 3 of 8

Re: Can't view my online bill

Hi it’s been over a year and I had my BTID for some time 

Michael

0 Ratings
Reply
Carlusha
Recognised Expert
166 Views
Message 4 of 8

Re: Can't view my online bill


@Mykimbo1290wrote:

Hi I can't view my bill on line can anyone please help?


Have you actually set-up a MyBT?  Your BT id plus the password you were given (though this can be changed later)

0 Ratings
Reply
Mykimbo1290
Beginner
163 Views
Message 5 of 8

Re: Can't view my online bill

Hi yes in MyBT looking. At my account and all I see is a set of colour balls jumping up and down. 

0 Ratings
Reply
JohnC2
Moderator
Moderator
159 Views
Message 6 of 8

Re: Can't view my online bill

Hi @Mykimbo1290, thanks for that information.

As you can log in ok, but then can't view your bill is your username your email address? The username must be an email address now to access the bills. It was not a requirement originally but has been a requirement for the last few years.

Cheers

John

 

0 Ratings
Reply
Mykimbo1290
Beginner
153 Views
Message 7 of 8

Re: Can't view my online bill

Hi thanks for that I will check as soon as I get back from work 

0 Ratings
Reply
JohnC2
Moderator
Moderator
151 Views
Message 8 of 8

Re: Can't view my online bill

Hi @Mykimbo1290, if your username is not your email address then Change MyBT Username will show you how to update this.

Post back and let us and if you need further help.

Cheers

John

0 Ratings
Reply