Hi @Mykimbo1290, welcome to the forum and sorry you can't view your bill online.
Have you recently set up your BTID?
If this is a BTID you've set up previously do you remember when were you last able to view your bill online?
Hi @Mykimbo1290, thanks for that information.
As you can log in ok, but then can't view your bill is your username your email address? The username must be an email address now to access the bills. It was not a requirement originally but has been a requirement for the last few years.