Cancel a contract for relative with Dementia

[GarryC1]

Hi, My mother has Dementia and has unfortunately gone into a care home. How can we cancel her home land line and broadband account? We have Power of Attorney and we have called the 0800 800150 as instructed but the advisor was not helpful at all and actually did not know the procedure?

[Keith_Beddoe]

@GarryC1 

I have asked a moderator to assist.

[DanielS]

Hi @GarryC1,

Thanks for taking the time to get in touch with us.

I am sorry that you weren't able to get the help that you needed beforehand. I've sent you a private message with some details that I'll need to help you.

Thank you
DanielS

[DavidM · Accepted solution]

Hi @GarryC1 ,

Thanks for sending over the details and for taking my call today. I've placed the cancellation order for you and ordered a returns kit so you can send the hub back. 

Cheers

David

[GarryC1]

David,

Thank you, much appreciated.

Best Regards

Garry Cook