Cancellation of BT landline(only) for my Mom with dementia…

[Sue64]

I need to give notice and cancel my Moms landline(only) contract.
She has dementia and I have POA(Property & Finance)
Would be very grateful for advice and guidance on how to do this please? 
Thank you… 

[Keith_Beddoe]

@Sue64 

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to post here, as they are the only BT employees on this forum.

[Sue64]

Thank you 👍🏻

[DanielS]

Hi @Sue64,

I can help you with this and make sure that we cancel the contract for you and your Mum.

I'll send you a private message so we can talk about this some more.

Thank you
DanielS