Cancelled order

[Dett]

Hello,

placed order for BT Full Fibre 100 on May 8th. Expected activation, failed, on May 22nd.

Apparently order cancelled, but no communication received about it, I'm still using the BT Fibre 1 with the contract expired on 18 May.

Regarding the Fibre 100 order, I have already received a new modem by post.

Thank you

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, who may offer to help.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt