My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges
Do you have power of attorney ?
no my sister has, is this something she would have to do?
Yes BT will ask proof the person has authority to act on the account
Hi @TALWI0 and welcome.
I'm sorry your mum is unwell. I'm sure we can help you with this. As your sister has power of attorney she can contact the customer service guys to sort this but if that doesn't suit ask her to register and post here and we'll be happy to help.
Cheers
David