Hi all, I hope someone can help.
On 25/4/22 I called into. BT/EE shop to enquire about extending my Wi-Fi to my detached workshop (just meters from the house). I came out of the shop about £20 a month worse off but with the promise of a great things including Wi-Fi to my workshop, an extra set top box fastest broadband etc. An appointment was made for OpenReach to install everything for me. When the equipment arrived I was surprised to see that I’d also been upgraded to the latest phone technology with Alexa installed. Whoopee.
When OpenReach arrived 4 weeks later to install everything, they couldn’t do any of it, I was too far from the poles to upgrade my line, the workshop needed a cable installed to guarantee Wi-Fi and I’d need aerial cable and Ethernet cables for the extra set top box. So the engineer left within 10 minutes.
I cancelled the order straight away (within my 14 days grace period), I was promised a returns bag for the equipment, it didn’t arrive. I rang after 10 days for another one, that didn’t arrive either.
When my bill came I was charged the extra cost of the set top box etc. today I contacted them again. They have no record of me needing to return anything, they acknowledge my cancellation but say my line has been changed and I’m on a new contract. Nothing has changed here I have not made a new contract but they say they cannot return me to my old contract.
Nothing has physically changed here, I cancelled within the 14 days I refuse to tied into another 2 year contract.
BT do not allow you to contact them by email so that you have a record of the conversation. WHY!
