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Message 1 of 10

Cannot Access MyBT - login takes me straight to email

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Have tried logging in with my BT ID, but it still goes back to EMail. Possibly as my BT ID used to be, I believe, one of my email addresses. How do I cure this!
Thanks, Tim

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Message 2 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Hi @TimGlass, welcome to the forum and thanks for posting. 

Have you been able to access your BTID ok until recently?

Are you sure that the email address is the one actually used for the BTID as it doesn't have to be a @btinternet email address?

Cheers

John

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Message 3 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Thanks. I can't remember it not working ever before - I use it to check my bill, inter alia.
I do have another email address that's not btinternet, but this seems to take me to my bt email as well!
Do I need a new BTID, and if so, is there an easy way to do this.
Many thanks for your help
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Message 4 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Thanks for posting back @TimGlass

Can I just confirm you're trying to log in >> here << ?

Thanks,

Robbie

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Message 5 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Yes, that's where I'm trying to log in
Thanks, Tim
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Message 6 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Many thanks for confirming that @TimGlass

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Message 7 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Thank you.
I sent what I could last Wednesday - just awaiting reply

Tim

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Message 8 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Hi @TimGlass,

I'm sorry for the delay in team replying. We are working through a bit of a backlog at the moment. I've check our queue and we do have your details. One of the team will be in touch as soon as we can.

Thanks,

Paddy

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Message 9 of 10

Re: Cannot Access MyBT - login takes me straight to email

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@TimGlass Thanks for speaking with me this morning, I was happy to help you get access to your MyBT account.

Thanks

Neil

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Message 10 of 10

Re: Cannot Access MyBT - login takes me straight to email

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Thanks Neil,
Explained well, and solved at first attempt. Very useful, and very helpful!
Tim
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